Cross-Channel Advertising With Adobe Media Optimizer

A decade ago, marketing options were limited on digital platforms. The focus was largely on search and banner ads. Things have changed greatly with advances in data collection and management, audience segmentation, numerous social-media platforms, video and mobile ads, and the ability to attribute value to the various touchpoints a consumer engages along the path to an ultimate conversion event (not just retail).

And, when you realize that marketing departments always have limited budgets — especially when unable to tie their efforts to ROI — it highlights the importance of understanding which channels are working. It is also vital to realize which types of ad campaigns and collateral work on which platforms and for which audiences.

Of course, this is easier said than done. As agencies and customers attempt to understand, return on ad spend (ROAS) or return on investment (ROI) can be tough to confidently quantify. It can be even tougher to drill down for further insights. To prepare your organization to receive cross-channel insights on your advertising campaign, you need the following foundation:

1. Data-Capture Mechanisms: If you are not capturing data on your campaigns — including clicks, visitors, users, and the demographics that go along with these things — it is virtually impossible to determine whether your campaign is effective. At a bare minimum, an organization needs to capture the results of their campaigns before they can begin to get actionable insights regarding what is working.
2. Clean Data: Tied in with the first point, if the data you are analyzing is not clean, your insights will not be as valuable as they could be. Clean data can mean a number of things: ensuring that data is being pulled from all the correct sources, is mapping to the correct fields, or even that it is being collected in a standard format. For example, if you want to understand whether you have more customers in New York or California, you would likely run a query to find out. However, if the data in the “state” field in your database contains values like NY, New York, CA, California, or Cali, this query is likely to miss customers and be inaccurate as a result. Clean, standardized data is a must when it comes to gaining insights.
3. Cross-Channel Analysis: Once you have hit these first two items, it is critical in today’s digital landscape to be able to understand that the majority of your customers will have multiple touchpoints with your brand before they convert. All brands need a mechanism for understanding what is happening across various digital channels.

Now that you have taken the necessary steps to be on all the appropriate platforms available, make sure that you also take the steps to understand where your efforts are most effective. In this paper, we explain the key points that all marketers should consider in their deliverance of cross-channel advertising.

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from Digital Marketing Blog by Adobe https://blogs.adobe.com/digitalmarketing/analytics/cross-channel-advertising-adobe-media-optimizer/